I was up before the sun this morning. My daughter had sent me a text
asking me to call her when I woke up. When I woke up this morning, it
was around 6:34. My plan was to be walking in the supermarket, again,
by 7 a.m. I got there at exactly 6:53 a.m., but when I got there the
doors were locked on the east end of the market so I made my way down
to the opposite end, grabbed my shopping cart and immediately started
shopping. The first thing that hit me in the face when I entered the
market was Gatorade; 10 for $10. The next thought was my bottomless
pit, son, B.J., but when I got home another thought popped into my
mind; Christmas. I can save these Gatorades for the Christmas season
since I’m expecting a lot of company these will be perfect. Now
looking back, I should have gotten 10 more, but I can go back and get
more before the sale ends. I was right in my thinking because my
daughter was calling me so early in the wee hours of the morning to
ask if she can have company for the Christmas holiday. I told her
that she has to ask her father, but it was fine with me, so I’m
thinking I need to really get moving on my Christmas shopping to
ensure that I have more than enough food and drinks.
I’m shopping away in Giant looking for sales. The store is empty
except for the employees and a few early morning shoppers like myself.
As time went on a few more shoppers came into the store and I guess
they were thinking like I was thinking; get up and get the grocery
shopping finished early so that we can have the day to finish all of
our other tasks on our Saturday-to-do-list. While shopping, I said
good morning to the other shoppers and a few looked at me as if I had
4 heads. I immediately thought to myself as I often have to remind
myself, not everyone is going to be receptive of my heart. I have to
keep telling myself that because I honestly believe that people should
be love and I’m sure some of them are, but I guess I just expect
people to show it as I do, but that’s okay because you never ever know
what people are going through. I smiled at one man and he looked at
me like I was stone out of my mind, but I just pushed on, grateful for
my life.
The people in the market reminded me of something very important
pertaining to my business: I am a business owner and I love to treat
my customers with a smile. I want to make sure that my customers and
potential customers hear and feel my smile. I want the sincerity of
my voice, tone and words ensure their satisfaction not just with my
products, but with me as an individual and business owner. I want them
to know that they can always trust me. I usually earn my customers
trust during our first conversation because sincerity and just being
plain nice is my nature; there is no other way to be. I make sure
that my customers can hear me smile over the phone and they can
picture a smile from me via email. This is extremely vital to my
business and I’m sure you feel the same way and besides this is great
for customer retention so make it a practice to practice superior
customer service skills.